Some Torchlight 2 players are experiencing serious authentication issues despite the system offering unlimited activations.
Apparently, if the game detects significant changes to the system it is being activated on, then the copy will ask to be reactivated. Unfortunately, some users are claiming they are unable to complete this process.
When the error is in effect, the standard activation message appears, but without the option to activate the copy. Thus, the game is rendered completely unplayable.
PC Gamer spoke to Runic about this issue to find out more. Runic’s founder, Travis Baldree, thinks the Windows 8 update, released after the game’s launch, may be the cause.
Travis writes. “Normally, when Reactivation is required, it automatically takes care of itself, and is a non-issue.”
“Our current suspicion is that something structural has changed in Windows 8 (or during the upgrade process) which fundamentally breaks the license. Windows 8 seems to be the common denominator between the tickets that we’ve received. We HAVE tested the game and the unlocks on Windows 8, both before and after release – including license resets – and it isn’t a universal problem, which makes it more difficult to isolate.”
Travis apologises for the inconvenience, but assures players that Runic are taking steps to solve the problem. “it isn’t our intent to cause our customers any pain, so we’d like to ensure that they can keep playing while we sort this out. If someone is stuck at this point and has NOT received a Steam key from us, we’d love for them to contact us, and we’ll provide one while we figure out what is going on.”
If you contact Runic’s support service at support@runicgames.com, including a receipt from the purchase and information about your OS and setup, they’ll be more than happy to send a new copy of the game.
(Source: PCGamer)